Absolute Accident Management is our FREE ACCIDENT MANAGEMENT solution specifically designed for smaller fleet customers.
What does Absolute Accident Management do?
Absolute Accident Management assures that should you be involved in an accident or incidents, that your vehicle repair will be managed by an approved repairer and that they will manage the negotiations and administration with your insurer and any third parties insurer. This minimises your downtime, reduces your administration and eliminates the ‘hassle factor’ involved in an accident.
Benefits
• Reduction in supplier network
• Reduced Administration in managing accidents
• Assurance over quality of repair
• Reduced repair costs and vehicle downtime management
• Fleet Indemnity as a seamlessly integrated part of the solution
• Improved cash flow from Fleet Indemnity
• Vehicle repaired by repairers who are all PAS 125 accredited (Industry accreditation) – This is a British Kite Mark Standard
• Repairs guaranteed for 3 years or the life of the lease.
Does it only apply to vehicles funded through Premier?
No it applies to all your vehicles. This can include vehicles funded through Premier, vehicles funded through other providers and vehicles that you may own yourselves.
How much does it cost?
Absolute Accident Management is offered free of charge.
You will only be liable for the relevant repair, excess and VAT costs relating to Insurance cover. This is irrespective of the payment method. Any replacement vehicle costs taken through Premier will be invoiced separately under the arrangements you have in place with our Daily Rental solution.
Repair, Excess and VAT costs relating to Insurance cover
For Comprehensively Insured customers, this will be the excess and VAT on total repair. Where a third party is deemed at fault, FMG will commence their Uninsured Loss Recovery (ULR) process where they will endeavor to recover the excess costs via the third party’s Insurer and if successful credit this back to your customer or to you if you are managing the customer directly. The VAT can never be recovered. FMG retain 12.5% of all successful recoveries as a fee. Where there is no recovery, no fee applies.
For Third Party Insured customers, this will include the total repair cost and VAT. Where a third party is deemed at fault, FMG will commence their Uninsured Loss Recovery (ULR) process where they will endeavor to recover the full repair costs via the third party’s Insurer and if successful credit this back to your customer or to you if you are managing the customer directly. The VAT can never be recovered. FMG retain 12.5% of all successful recoveries as a fee. Where there is no recovery, no fee applies.
FMG will invoice the Insurer for any amounts above the policy excess.
This is the standard invoicing procedure for all accident claims within the Insurance industry.
Payment Method
Credit Card
The repairer will take payment directly by Credit Card for the relevant repair, excess and VAT costs relating to Insurance cover. This can be done over the phone, prior to vehicle collection if the vehicle is being redelivered, or at the point of collection at the repairer by the driver. A receipt will be provided detailing repair costs and VAT for recoverability purposes.
What happens when an accident happens
• If you are involved in an accident you must contact FMG directly on 0844 493 7644 to report the incident.
• FMG will capture all of the information on the incident at point of call. They will then manage the entire Insurance, Repair and Claims process.
• If relevant the Fleet Indemnity solution will be applied.
• Driver will receive an email with incident reference number, a link to the on-line claim and a communication outlining the next steps
• At point of first call FMG will arrange a date with the driver for either an estimate or mobile repair (for minor incidents) to be done. Replacement vehicle requirements will also be discussed and agreed.
• Recovery of the vehicle will be arranged immediately if not in a drivable condition
• Estimate carried out, authorised and approved
• Vehicle booked in for repair. FMG will arrange collection of vehicle and organise replacement / courtesy vehicle requirements to coincide with the vehicle repair time.
• Repair undertaken
• Vehicle returned to driver (credit card payment must be made prior to return of vehicle)
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